Shipping & delivery

Prices, shipping costs and delivery information

The prices stated on the product pages include VAT and other price components. We deliver within Germany, Austria, Ireland, Sweden, Italy, Spain, Portugal, Benelux, Denmark and Switzerland. Other countries on request(support@andyoushop.de).

In addition to the prices quoted, we charge for delivery:

  • within Germany for 4.95 euros per order. If the order contains one or more items with non-reduced VAT, the flat-rate shipping fee may be slightly higher. From an order value of 49 euros, delivery is free of charge.
  • to Austria, Benelux, Denmark and Sweden we charge 7.50 euros per order. If the order contains one or more items with non-reduced VAT, the flat-rate shipping fee may be slightly higher. From an order value of 99 euros, delivery to Austria, Benelux, Denmark and Sweden is free of charge.
  • to Switzerland for 23 euros per order. If the order contains one or more items with non-reduced VAT, the flat-rate shipping fee may be slightly higher. From an order value of 149 euros, delivery to Switzerland is free of charge. Further duties, taxes or fees may have to be paid by the customer, but not to the supplier, but to the customs or tax authorities responsible there. The customer is advised to check the details with the customs or tax authorities before ordering.
  • to Italy, Spain and Portugal we charge 14.90 euros per order. If the order contains one or more items with non-reduced VAT, the flat-rate shipping fee may be slightly higher. From an order value of 129 euros, delivery to Italy, Spain and Portugal is free of charge.

The shipping costs are clearly communicated to you again in the shopping cart system and on the order page

 

How is it delivered?

Orders to Germany are shipped exclusively with DHL shipped from our warehouse in Germany. You will receive a tracking link as soon as your parcel is on its way to you.

Orders to Austria and Benelux are shipped with GLS.

We deliver to Switzerland, Italy and Portugal with DHL.

Products are generally available unless otherwise stated on the product detail page.

 

Delivery times

Orders placed before 14:00 (Mon. – Fri.) are usually shipped on the same day. dispatched on the same dayif in stock. Goods shipped with DHL within Germany are usually delivered within 1 to 2 working days arrive with you.

The delivery time to Austria, Benelux, Switzerland is usually 2-3 working days, unless otherwise stated.

Return shipment

You have up to 14 days after receipt of the order to cancel it. You can find all details on the right of withdrawal in the withdrawal policy.

Please do not send the goods back to us freight collect, as the parcel service provider usually charges considerably higher costs for this, which we have to pass on to you.

Please note that opened and unsealed food supplements or damaged goods cannot be returned.

Please make sure that the sender’s name is clearly legible and enclose a note with the order number or a copy of the invoice with the parcel!

Please send the package to the following address:

SL-Fulfillment GmbH / and you Shop, Blochmattenstr. 4, 79423 Heitersheim, Germany

We will inform you immediately upon receipt of the goods and refund the purchase price. The refund will be made as soon as possible after receipt and processing of your return. This can take up to 14 days.

 

Complaint

If you have reason to complain, e.g. due to damage to the goods and quality defects, we will cover the return costs in the event of a warranty claim and provide a replacement or refund the purchase price.

In any case, please coordinate the procedure with our customer service and do not return any goods to us freight collect, as this will result in high costs. Send your complaint requests directly to the following email, we will process them with high priority as soon as possible: support@andyoushop.de. Please state your order number, ideally directly in the subject line of the email and send photos if necessary to explain and document your complaint.

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